Customer Services

How can we help?

We are focused on customer experience and dedicated to getting it right every time.

LumiraDx offers high-quality customer service supporting you throughout the lifetime of your LumiraDx Platform and Diagnostic-led Care services. Our Customer Service program offers you all the support, tools and educational resources you need.

International Freephone Number: 00800 5864 7239 
Customer Services Telephone: +44 (0) 2037 622927
Customer Services Email: customerservices@lumiradx.com

The customer international free phone number will be free from most landlines in countries where the LumiraDx Platform is commercially available, but could be classified as an international call from a mobile and therefore chargeable.  The charge will depend on the country you are calling from.

 
 
 
 
 
 
 

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Product list

Not all products are available in all countries and regions. Please check with your local LumiraDx sales representative or distributor for availability in specific markets. Not available in the USA.

Catalog # LumiraDx Product Description Carton Size
L001000201001 LumiraDx Platform Instrument  incl. Connect Manager (Language English) 1
L001000202001 LumiraDx Platform Instrument  incl. Connect Manager (Language French) 1
L001000203001 LumiraDx Platform Instrument  incl. Connect Manager (Language German) 1
L001000204001 LumiraDx Platform Instrument  incl. Connect Manager (Language Italian) 1
L001000205001 LumiraDx Platform Instrument  incl. Connect Manager (Language Spanish) 1
L001000206001 LumiraDx Platform Instrument incl. Connect Manager (Language Swedish) 1
L001000207001 LumiraDx Platform Instrument incl. Connect Manager (Language Norwegian) 1
L001000208001 LumiraDx Platform Instrument incl. Connect Manager (Language Finnish - Suomi) 1
L001000209001 LumiraDx Platform Instrument incl. Connect Manager (Language Danish) 1
L003000101012 LumiraDx INR Test Strips (English, French, German, Italian, Dutch, Spanish) 12
L003000102012 LumiraDx INR Test Strips (English, Norwegian, Finnish - Suomi, Danish, Swedish) 12
L003000104012 LumiraDx INR Test Strips (English, Portuguese, Spanish) 12
L003000101048 LumiraDx INR Test Strips (English, French, German, Italian, Dutch, Spanish) 48
L003000102048 LumiraDx INR Test Strips (English, Norwegian, Finnish - Suomi, Danish, Swedish) 48
L003000104048 LumiraDx INR Test Strips (English, Portuguese, Spanish) 48
L003080101003 LumiraDx INR Controls Pack (multi language) 3
Catalog # By Request LumiraDx EHR Connect 1
L002040201001 LumiraDx Connect Hub (multi language) 1
L002050101001 LumiraDx Carry Case 1
L002060101001 LumiraDx Barcode Scanner (multi language) 1
L002070101001 LumiraDx Barcode Scanner Desktop Stand 1
L002090101200 TECcare® Control Textured Disinfection Wipes 200
L002100101050 Microsafe Transfer Tubes 10µL 50
L002170101050 Transfer Pipettes Sarstedt Minivette 10µL 50

LumiraDx Platform

International Freephone Number:
00800 5864 7239

Customer Services Telephone:
+44 (0) 2037 622927

Customer Services Email:
customerservices@lumiradx.com

Customer Services Team:
LumiraDx UK Ltd
Dumyat Business Park
Alloa
FK10 2PB
UK

Diagnostic-led Care services

Contact Telephone:
+44 (0)1209 710999
Contact Email:
hello@lumiradx.co.uk

LumiraDx Care Solutions UK Ltd
1 North Crofty
Tolvaddon Business Park
Camborne
TR14 0HX
United Kingdom

Our locations

LumiraDx is currently seeking distribution partners outside of the United States. Interested distributors should email us through the Contact Us Page.

For compliance documents relating to the platform and tests

Click here